On Tuesday morning, Canva, a leading visual communications platform, experienced a significant outage that affected users worldwide. Many reported issues accessing their existing projects and starting new ones, with complaints also arising about the inability to edit photos and other assets. In India alone, as reported by Downdetector, 126 users indicated they were experiencing difficulties with the service.
Canva Experiences Widespread Service Disruption
As detailed by the outage tracker Downdetector, issues with Canva began surfacing around 8:30 AM on Tuesday, peaking around 9:30 AM. At the height of the disruption, approximately 645 users globally reported problems, with 49 percent indicating troubles with the website itself. Meanwhile, 39 percent cited connection failures to the server, and about 12 percent encountered issues with the mobile app.
User reports illustrating the Canva outage
Photo Credit: Downdetector
The Indian segment of Downdetector’s service recorded 126 reports from local users. Social media platforms saw numerous netizens expressing their frustrations over the situation. One user on X (formerly Twitter), known as @GlamKaren, remarked, “Is anyone else having issues with @canva being SUPER wonky? For example, previewing a video (looks good), downloading (and looks different)?”
Another X user, @deanshaari, raised concerns about the impact of the outage on their workplace, stating, “Me frantically checking in with my teammates to confirm this…FML all our decks are made in this thing!” Additionally, a user identified as @nikita_ora complained, “@canva I keep receiving a ‘lost connection’ error while hardwired to the internet – is this a known platform issue?”
Canva has since acknowledged the disruptions through a post on X, informing users that the company is actively working to address the issue. However, the cause of the outage remains unspecified, and it is unclear how long it will take for Canva to fully restore its services.
