CyberPowerPC India has launched a new initiative aimed at enhancing transparency in the PC purchasing process within the country. Titled ‘Play Guarantee’, the campaign by the Indian subsidiary of the US-based retailer assures customers that their customized PCs will be constructed with new, authentic components acquired from authorized manufacturers. In addition, the company guarantees one year of on-site support, with certified technicians available for any necessary repairs or replacements.
Introducing CyberPowerPC India’s Play Guarantee Campaign
The company seeks to bolster buyer confidence regarding the reliability and performance of their systems. Given that these significant purchases are often made without prior hands-on experience, many consumers express concerns about performance until they have tried out the machines at home.
Describing the offer as a “first-of-its-kind” in India’s custom PC market, CyberPowerPC India has implemented a 30-day satisfaction guarantee for its Play Ready systems. Should buyers be dissatisfied with their computers, they have the option to return the product within this 30-day period. This innovation was introduced alongside a NeoGrowth study revealing that 54 percent of Indian consumers favor online shopping due to concerns over product authenticity and quality.
The company assures clients that each custom PC will consist entirely of brand-new components sourced from authorized vendors, avoiding the use of refurbished parts or components procured through gray market channels.
In addition to this, CyberPowerPC India will conduct performance testing prior to dispatch. This testing will encompass critical components such as the CPU, GPU, memory, and thermal elements, ensuring stringent quality control. Each system will also come pre-installed with Microsoft Windows at the BIOS level, which aims to eliminate any post-purchase licensing complications or hidden software fees.
Purchasing a custom PC will include a full year of on-site support. In cases of technical issues, certified technicians will be dispatched to the customer’s location for repairs or replacements, depending on the issue’s severity. CyberPowerPC India is committed to investing in the Indian PC market and is striving to make high-performance systems more accessible to a broader demographic of gamers at competitive price points.