Slack, the workplace messaging platform owned by Salesforce, has recently restricted the ability of other software companies to search or store messages exchanged on its platform, according to a report from The Information published on Tuesday.
A Salesforce representative confirmed that the company has updated its terms of service and referred to a statement made on May 29, available on its website.
“As AI brings forward important issues regarding the handling of customer data, we are dedicated to providing AI and data services in a manner that is both transparent and responsible,” the spokesperson stated.
In the May announcement, Salesforce noted it is “strengthening the safeguards regarding how data accessed through Slack APIs can be stored, utilized, and shared.”
An API, or application programming interface, facilitates standardized communication and data exchange between different software systems or applications.
Following the recent adjustments by Salesforce, applications like Glean are now unable to index, copy, or preserve Slack data accessed through the API for long-term use, The Information reported.
According to a communication directed at customers, Glean highlighted that these modifications hinder users from integrating Slack data into their search index or knowledge graph, which could impede their ability to leverage data with their preferred enterprise AI platform.
Amid rising concerns, AI companies are facing scrutiny regarding their management of personal and customer data used for training AI models.
Glean has yet to respond to a request for comment from Reuters.
© Thomson Reuters 2025
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