AT&T is enhancing its next-generation 911 network to provide users with more effective methods for conveying crucial information to emergency services. Beginning in October, AT&T’s ESInet emergency communications platform will enable users to easily share images and video messages with dispatch centers, improving the ability to communicate critical details and better equip first responders prior to their arrival at the scene.
The ESInet platform enhances the efficiency and reliability of 911 dispatch centers by substituting traditional analog systems with fiber-based IP networks. Since its inception in 2018, AT&T reports that 1,700 emergency call centers have transitioned to this advanced communication technology.
Currently, transmitting multimedia content to emergency dispatchers presents challenges, but AT&T indicates that the forthcoming update will simplify this process, making it as straightforward as sending a text message to family and friends. While AT&T will lead the way among U.S. carriers in offering these capabilities, the platform will allow picture and video messaging to operate seamlessly with other networks that opt to implement it.
The introduction of emergency multimedia messaging will be accompanied by enhanced security features, providing dispatchers with a dedicated private internet connection for accessing public safety data from the cloud. This initiative aims to safeguard sensitive emergency information against cyber threats. Additionally, select 2026 Toyota models equipped with an AT&T Connected Car SIM will automatically relay crash data to emergency dispatchers, including airbag status and precise vehicle location.
