BSNL has officially commenced its 5G services across India, launching under the title Q-5G, or Quantum 5G. The state-owned telecom provider is now allowing customers to upgrade their existing 2G/3G SIM cards to 4G/5G versions for free. Subscribers can visit their nearest BSNL Customer Service Center (CSC) or an authorized retailer to take advantage of this offer and experience enhanced internet speeds, currently available in selected regions of India. Additionally, customers may opt for a convenient doorstep delivery service after completing a straightforward e-KYC process.
Steps to Upgrade to BSNL 4G/5G SIM Card
For those interested in upgrading to a BSNL 4G/5G SIM card, here is a straightforward guide:
- Access the BSNL website or call their customer service hotline to locate your nearest BSNL CSC or authorized retailer.
- Plan a visit to the store, bringing necessary documents such as your Aadhaar or other government-issued ID.
- Inform the customer service representative of your intention to upgrade to a BSNL 4G/5G SIM card and follow their instructions.
- Provide the required information to complete the KYC process.
- After verification, you will receive your new BSNL 4G/5G SIM card. Follow the activation instructions provided.
Despite the convenience, high demand and low-cost plans have led to challenges, including limited availability of BSNL authorized retailers, leading to long waiting times for customers.
How to Acquire BSNL 4G/5G SIM Card Online
In response to these challenges, BSNL has introduced a service for doorstep delivery of 4G/5G SIM cards, allowing consumers to obtain a new connection or port their current number from home without relying on third-party services.
Customers can select between prepaid or postpaid options and conduct a self KYC verification prior to receiving their SIM card. The steps are as follows:
- Navigate to BSNL’s dedicated portal via this link.
- Complete the customer registration form for e-KYC, selecting either prepaid or postpaid service.
- Input required information such as your PIN code, applicant’s name, and a secondary mobile number.
- Authenticate your mobile number by entering the one-time password (OTP) for confirmation.
- Fill in any additional necessary details, and your BSNL 4G/5G SIM card will be delivered to your address.
For further assistance, customers can reach out to the BSNL helpline at 1800-180-1503. However, the specifics regarding whether there will be a charge for the home delivery service remain unclear. In contrast, competitors like Airtel, Jio, and Vodafone Idea (Vi) have been providing complimentary doorstep delivery of SIM cards for some time now.
